Return & Policys

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rogeclothing@gmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rogeclothing@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rogeclothing@gmail.com.

Legal Notice

Legal Notice

Other Legal Information We reserve the right for any typographical errors on this website as well as product sell-outs. We do not guarantee that the images accurately depict the products, as slight color variations may occur due to screen display, photo quality, and resolution. We always strive to present the products as accurately as possible.

We do not take responsibility for indirect damages that may arise from the use of the product. We do not accept liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.

Furthermore, no responsibility is taken for any changes to products/product features made by the respective supplier and other factors beyond our control

Privacy Policy

Privacy Policy

  1. Personal Information By making a purchase with ROGECLOTHING , you accept our data protection policy and the processing of your personal information. We prioritize your privacy and only collect the necessary information to process your order. We never sell or disclose your information to third parties without a legal basis. ROGECLOTHING is responsible for processing the personal data you provide as a customer. Your personal information is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs. The following information summarizes how, in accordance with the General Data Protection Regulation (GDPR), we store and process your data.

3.1 What is Personal Data? Personal data is any information that can be directly or indirectly related to a physical person.

3.2 What Data Do We Store? To manage your order and respond to order-related queries (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process it, such as fulfilling the agreement between us or complying with a legal obligation, such as the accounting law.

3.3 Legal Basis In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar communications occur with your consent.

3.4 What Data is Shared and for What Purpose? 3.4.1 Payment Provider When making a purchase, information is shared with our payment provider. The stored information includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved with the payment provider. This information is stored to complete the purchase and protect parties against fraud.

3.4.2 Shipping Company To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. Information shared with the shipping company includes first name, last name, and delivery address. Email address and/or mobile number may also be shared with the shipping company for notification purposes.

3.4.3 Newsletter If you choose to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is done to keep you updated with information and offers for marketing purposes.

3.5 Right to Access You have the right to receive a copy of all information we have about you. Extracts are delivered electronically in a readable format.

3.6 Right to Rectification You have the right to request the correction of inaccurate information or the completion of incomplete information.

3.7 Right to be Forgotten You can request the deletion of data concerning you at any time. There are few exceptions to the right to erasure, such as when it needs to be retained to fulfill a legal obligation (e.g., according to the accounting law).

3.8 Data Protection Officer Rogeclothing is responsible for storing and processing personal data in the online store and ensures compliance with the regulations.

3.9 How We Protect Your Personal Data We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

Delivery

Our standard delivery times are 12-17 days. NOTE: Orders placed on weekends will be shipped at the earliest on the Monday following the order date. NOTE: For products placed on pre-order, the delivery time will be specified on the product page. If there are delays in delivery (without prior notification of an extended delivery period), please contact us via email at rogeclothing@gmail.com